Delivery

Processing Time

Orders are usually processed and shipped within 1-2 working days, excluding weekends and holidays. During peak seasons, processing time may vary. We truly appreciate your understanding and patience during these busy times.

United Kingdom

  • Standard delivery usually takes 3-5 working days from dispatch.
  • Priority delivery usually takes 1-2 working days from dispatch.

International

  • Shipping rates may vary and are calculated at checkout based on your location.
  • Orders are typically processed within 1-2 working days. 
  • FedEx: 3-5 working days from dispatch.
  • DHL Express: 1-3 working days from dispatch.
  • We cover duties and taxes for international regions. 
  • Please visit our shipping and returns page for more information.

Pre-orders

  • Pre-orders will be dispatched only once the stock is available. Estimated dispatch dates can be found on the product pages.

  • All orders containing pre-order items will be dispatched in full only once the pre-order is ready. However, if you’d like to receive your in-stock items separately, please email our customer service team at info@jaki.co.uk, and we’ll do our best to accommodate your request.

International Duties and Taxes Paid

We ship to the US, Middle East and some parts of Europe using DHL Express, and Canada, Australia, Europe, Asia and Rest of World via FedEx International Connect Plus, with both offering a tracked, Delivery Duties Paid (DDP) service. This means we cover customs duties and taxes, ensuring a seamless delivery experience.

Dispatch Times:

  • Orders are dispatched Monday to Friday, before 12pm GMT.

Free Shipping Thresholds:
Enjoy free shipping on orders above the following amounts:

  • Canada: Free shipping on orders over $150 CAD.
  • Australia: Free shipping on orders over A$100.
  • Europe*: Free shipping on orders over €100.
  • Asia: Free shipping on orders over $100.
  • Middle East: Free shipping on orders over $100.
  • USA: Free shipping on orders over $50.

For orders below these thresholds, a small shipping fee will apply. For more details, visit our Shipping and Returns page.

* EU Zone 3 Shipments must be sent via DHL Express & incurs a paid shipping fee.


Additional notes

Working days: defined as Monday to Friday, excluding Bank and Public Holidays.


Customs delays & PO boxes: Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation. We also are unable to deliver to PO boxes or Armed Forces Territories. If you have selected this and your parcel is returned to sender, you will not be refunded your original postage fees and will be liable for any subsequent return delivery/custom charges.

 

Signature release/ leave with neighbour: If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL or FedEx sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement.

Undelivered items: In the rare and unlikely event that your order cannot be delivered due to incorrect information provided by the customer or missed deliveries, the customer will be responsible for any additional shipping charges for redelivery. If there is still no response to re-delivery and your item is destroyed, you will not be entitled to a refund. If your parcel is re-directed/returned to sender after redelivery attempts and there is no indication that you will accept the parcel, you will be liable for any original and return shipping costs, and customs charges your parcel incurs.


Disputed delivery: Please note that JAKI has the right to request evidence before issuing any refunds. JAKI also has protocols in place should suspicious or fraudulent activity be suspected. If you wish to dispute your delivery after the delivery carrier has issued confirmation of delivery (through tracking information), you are entitled to do so within 14 days of this confirmation.


Please note that customers are liable for any import bills they may received.