If you have chosen to use our prepaid Royal Mail Tracked returns service, please keep a note of your tracking number where you can track your return.
It can take up to 14 working days (excluding weekends and bank holidays) once we receive your return for it to be processed. We appreciate your patience through this time as we follow necessary sanitary precautions and procedures when dealing with returns.
If the allocated amount of time above has passed and you still have not received a 'Return accepted' email, please email us at info@jaki.co.uk
If your return is approved, you will receive the amount via the original payment method within 14 days after we notify you, depending on your bank. Refund times are dictated by your card issuer and are outside of our control.